Citizen Survey 2022

Published on January 13, 2022

Citizen surveys are a valuable research tool for elected officials and City administration to identify areas our community excels in and areas that need work. It is a tool to gauge resident perspectives, provide insights, and capture valuable feedback. In early 2019, the City of Dunedin surveyed residents utilizing a robust survey delivered digitally and via phone interviews. Approximately 1277 survey responses were recorded.  Results of the survey were delivered to the City Commission on April 15, 2019.

The Good News...Research showed that 76% of respondents felt Dunedin was an excellent place to live with high ratings in the areas of Library, Parks and Recreation, and Emergency Services. Overall, more than 95% of residents were satisfied with the City's services.  

The survey was also able to highlight and identify areas of concern, such as growth, parking, traffic, and multi-modal safety. Based on the results in these areas, the City focused on improving the areas of concern. Acton items that resulted from the 2019 survey include providing educational campaigns and did you know information, securing alternative parking options, adding green space, engaging focus groups, developing the Multi-Modal Master Plan, enacting the Historic Preservation Ordinance, developing the Citizens' Academy, revising the land development code and more!  

To continue working to meet the needs of our residents, the City of Dunedin is conducting a follow-up Citizen Opinion Survey launching on February 14, 2022. The survey will remain open through March 27. The survey questions will closely duplicate those seen in the 2019 version to maintain data integrity. Comparisons between the two year's responses will allow the City to capture the impacts of the work done in the areas of concern, reflect the impact of improvements, benchmark services, and guide the Commission and City Administration for the next several years to respond to resident needs.  

The 2022 survey will be conducted by Research Data Services, Inc. (RDS), an independent research firm.  Please click here to access and complete the survey.  The information provided in your survey is anonymous and confidential. If you experience any technical difficulties with the survey, please contact RDS Survey Support at survey@rds-survey.com or call us at (813) 254-2975. 

For any general inquiries as to the 2019 survey or the 2022 survey process or general questions, please feel free to reach out to Nicole Delfino, Assistant to the City Manager, ndelfino@dunedinfl.net.

Why a Citizen Survey?

The City of Dunedin is committed to hearing from its residents. The City has engaged survey experts, Research Data Services Inc. (RDS), to create and conduct a 2022 Citizen's Opinion survey. 

This 2022 survey is built upon the 2019 survey to gauge residents' satisfaction with services, provide perspectives, and capture feedback. The act of comparing one survey year to another will allow the City to see how the impacts of its work over the past several years may impact opinions.

As you may have guessed, some highlighted items from the 2019 survey for residents included: parking, traffic, safety, building and development, and green spaces/environment. 

Based on the 2019 feedback and together with the 2020 Business Opinion Survey, the City developed an action plan to address several of these top concerns. Work amongst the departments focused on addressing those items of most concern. 

Even with a pandemic in the mix, looking back over the last three years, many items were addressed with specific actions. The chart below represents the City's work in response to the 2019 opinion survey. 

The City wants to continue to improve upon and address your priorities. As residents, your feedback guides the actions of staff in crafting budget requests and project plans. One of the best ways to provide feedback is by completing the 2022 Citizens' Opinion Survey. Data gathered from this new survey will be compared to the 2019 survey and provide direction on those items that matter most to residents. 

From there, we will continue working on improvements in every area identified. Don't delay. Please complete the survey (just once) before it closes on March 27!

The information provided in the 2022 survey is anonymous and confidential. 

If you experience any technical difficulties with the survey, please contact RDS Survey Support at survey@rds-survey.com or call us at (813) 254-2975. For any general inquiries about the 2019 survey or the 2022 survey process, please feel free to reach out to Nicole Delfino, Assistant to the City Manager, ndelfino@dunedinfl.net.