Utility Billing

Utility Rate Changes Effective 10/1/23

Utility Rate Changes: Effective 10/01/2023 Dunedin City Commission approved utility rate increases for unit charge, trash, stormwater, water, and sewer services. An average residential customer, that uses 4,000 gallons of water per month, will see an increase of $5.37 to their monthly bill for all services.

Note that each service will show two lines of service charges on the bill reflecting the prorated charge at each rate and does not indicate a double billing.

  • The first line for a service will invoice, at the previous rate, for the number of days from the beginning of the “service period” to 10/01/2023.
  • The second line for a service will invoice, at the new rate, for the number of days from 10/01/2023 to the end of the “service period” indicated in the Meter section of the bill.

View the past and present utility rates below. 

 

Online

Step 1.Click here to pay online

Using the Paymentus Portal, you can easily pay your utility bill from the convenience of anywhere.

You'll need:

  • Set up an account online OR
  • Have your account number ready

Step 2.Did you know you can set up Autopay online?

Using the Paymentus Portal, click the Autopay button on the left side of your screen.

  • Follow the onscreen instructions to set up autopay.
  • You can use PayPal, Venmo, eCheck, Bank, Debit or Credit cards to autopay your bill.

Step 3.Sign-up for Autopay In-Person

 

Fill out this form(PDF, 53KB)

Phone

Step 1.Paying Over the Phone

Available 24/7 through Paymentus!

Step 2.Contact Utility Billing

  • Have your account number ready before you call

Phone number: 1-888-288-1862

Mail

Step 1.Pay your bill by mail

  • Please do not send cash by mail. Checks ONLY.
  • Make checks payable to "City of Dunedin"

Step 2.Mail to

City of Dunedin
Utility Billing Department
P.O. Box 9286
Bradenton, FL 34206

In Person

Step 1.Pay in-person

Utility Billing offices are located at the One Stop Shop in Dunedin's City Hall.

Step 2.Office Location & Hours

Dunedin's City Hall
737 Louden Avenue
Dunedin, FL 34698
Open: Monday to Friday, 7:00 a.m. to 6:00 p.m.

Step 3.Drop Box Locations

Drop off your bill and payment at our two secure and convenient locations.

  • Dunedin City Hall: 737 Louden Ave, Dunedin FL (walk-up located off Milwaukee Ave.)
  • Dunedin City Hall: 737 Louden Ave, Dunedin FL (roadside on Louden Ave.)

Utilities New Rates FY2024

 

About Utility Billing

The Utility Billing Department prepares the City of Dunedin's monthly billings for water, sewer, trash/garbage/recycling, storm water and reclaimed water services. We also provide customers with information on rates, types of service, and any regulations that pertain to our billing services.

Current and Previous Rates

If you have questions about your bill contact ubill@dunedinfl.net.

Current and Previous Rates

Utility Rate Changes: Effective 10/01/2023 Dunedin City Commission approved utility rate increases for unit charge, trash, stormwater, water, and sewer services. An average residential customer, that uses 4,000 gallons of water per month, will see an increase of $5.37 to their monthly bill for all services.

 

Delinquent on Payment

What to expect . . .

The bill is delinquent 20 days after the bill is rendered. Service will be terminated 8:30 a.m. on the service cut-off date for nonpayment. Minimum restoration charge is $30.00

Disconnection of Service for Non-payment

Disconnection of service will occur anytime after the delinquent date on the Reminder Notice unless arrangements have been previously made. ($20 water turn off charge)

Re-connection of Service

Reconnection of service will occur after payment consisting of the delinquent balance and all applicable charges for restoration are received. ($10 water turn on charge)

If a utility service has been discontinued, anyone tampering with the utility service shall be charged a $50 penalty.

Notice of Delinquency - Administrative Hearing

The City ordinance provides that if a utility bill is not paid on the due date, the account shall be delinquent. If this bill is not paid within five (5) working days after delinquency, the City may discontinue utility service until the bill is paid in full.

If you dispute the bill or for any other reason feel you should not pay it, you have a right to an administrative hearing. You must notify the City in writing within five (5) working days from the due date on the bill if you want this hearing. Please address your request to the Utility Billing Manager at 737 Louden Avenue, Dunedin, FL 34698.

Failure to pay the bill in full, or request an administrative hearing, on a timely basis will result in termination of service and subject you to additional charges for restoration of service.

Understanding Your Bill

Water is the potable water used in your home or business, billed by the 1,000 gallons. Meters are read monthly.

Reclaimed Water is a charge for reclaimed water used in irrigation systems, billed by the 1,000 gallons. Meters are read monthly.

Reclaimed Water Surcharge Fee is imposed on all RW used over your allowed base surcharge rate. This fee is imposed during our dry season (Feb 1-June 30) to encourage customers to conserve water.

Capital Recovery Fee is for the costs associated with providing reclaimed water from the reclaimed facility.

Irrigation charge is for water used for sprinkling, billed by the 1,000 gallons. Meters are read monthly.

Sewer is the charge for processing of sewage and is based on water usage.

Trash and Garbage (solid waste) is a charge for removal of solid waste.

Stormwater Fee is a charge to each facility to provide retention, treatment and discharge of stormwater throughout the City.

Unit Charge is a fee for each facility or unit connected to water or sewer, whether service is on or off.

Bill Date is the date your bill is mailed to you. It is due when rendered and becomes delinquent 20 days after the Bill Date.

Due Date is the last day you may pay your bill by 6:00 pm without becoming delinquent and being assessed a late charge.

 

Contact Us

Dunedin City Hall
One Stop Shop
737 Louden Avenue
Dunedin, FL 34698
Monday to Friday
7:00 a.m. to 6:00 p.m. 

ubill@dunedinfl.net
727-298-3024
Emergency After Hours:
727-462-0534

Paperless Billing 
To receive your bill by email, please call 727-298-3024 or send an e-mail to ubill@dunedinfl.net to setup an e-bill notification. 

Other Services

Discontinued Service and Vacant Properties
  • Even though water service is canceled, discontinued, and/or property is vacant, property owners will continue to be billed a Unit Charge, Capital Recovery Fee, Stormwater Fee and Dormant Trash and Garbage charge.
Stop & Start Service

To start or stop service please call the Utility Billing office for more information: 727-298-3024

Learn How to Read Your Water Meter(PDF, 79KB)

Sewer Backups

Questions concerning Sewer back-ups call 727-298-3256

Extra Trash Pickups

Requests for extra trash pick-ups call 727-298-3215

Utilities Assessment Search Request Form

City of Dunedin Utilities Assessment Search Form(PDF, 352KB)  

 

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