What are the benefits to Automatic Meter Reading (AMR)?
Reduction in the meter reading time
Easier identification of customer leaks (door tags are left if leaks are found)
Ability to provide detailed Water Use Reports to customers
Upgrades and replacements where done to your meter during the AMR installation process
My meter reader often answers my questions. How will I get answers to my questions if the meter reading is done automatically?
You may call the Water Division at 727-298-3100 for more information about the AMR program. For billing questions, please contact the Utility Billing Division at 727-298-3024.
Where is my water meter?
Your water meter is located in the ground in a concrete box near the sidewalk or curb.
How do I turn my water off for a plumbing repair?
If you have and can locate your house valve turn it off and make the repair. If you are unable to locate or don't have a house valve call our office and one of our service workers will turn the water off and on for the repair. We have an emergency on call person available 24 hours a day 7 days a week at 727-462-0534.
Who should I call if I would like information about the Automated Meter Reading program?
You can call the Water Division at 727-298-3100 for additional AMR information. For billing questions, please contact the Utility Billing Division at 727-298-3024.
Can Automatic Meter Reading (AMR) detect leaks in my plumbing system?
Through the AMR device, we will be alerted of any meter that runs continuously for 24 hours. This may indicate a leak in your system, the meter reader will leave a door tag if this occurs.
How accurate is the Automated Meter Reading (AMR)?
These state of the art water meters have electronic digital registers, which verifies the meter reading before it is sent to the transmitting unit. This reading is deemed more accurate than visually reading the meter.
How do I know you have my Automated Meter Reading (AMR) and not someone else's?
Each transmitter has a unique transmission code that allows us to distinquish individual customers.
What if I disagree with a meter reading?
Call Utility Billing at 727-298-3024 for verification.
What if I need a meter reading between regular readings?
Call Utility Billing at 727-298-3024.
How often will you read my meter?
We read meters once per month.
Will the Automatic Meter Reading (AMR) technology interfere with electronic systems or devices in my home?
No, it will not interfere with electronic components in your home.
How does Automatic Meter Reading (AMR) work?
A tiny radio transmitter attached to your water meter sends radio signals of your metered water consumption. A meter reader will drive by your home and the reading will be transmitted to a computer in the vehicle. It will later be processed in the office of Utility Billing. At most times, the radio transmitter is asleep, in low energy state. As the meter reader drives by, the radio wakes up and transmits the signal.
I just bought a water softner, what's the hardness of my water?
80-100 ppm (parts per million) or 4.68-5.85 gpg (grains per gallon)